Support for High Priority Contracts

The CARE Team is a specialist operational team working across London and the South East, established to strengthen performance on our most critical and high-risk contracts, supporting our clients’ and residents’ needs. The team is deployed where it delivers the greatest value, supporting peak demand, new contract mobilisations, and complex operational challenges that require experienced, high-impact intervention.

Personnel assigned to the CARE Team benefit from an enhanced pay and benefits package, reflecting the increased responsibility, flexibility, and performance expectations associated with this work. This includes higher earning potential and access to additional benefits designed to recognise skills, commitment, and adaptability.

Trusted to stabilise services, reinforce control, and raise delivery standards, the CARE Team operates at pace in fast-moving, demanding environments. Team members work across multiple contracts, engage with a wide range of clients, and rapidly adapt to different systems, processes, and operational models.

Each deployment presents a new challenge and a clear objective: to deliver visible, measurable improvements in service delivery, customer confidence, and operational performance.

Overall Purpose

The Supervisor plays a key role in delivering high-quality, compliant, and commercially robust reactive maintenance services. To provide on-site supervision of works carried out, ensuring operatives comply with health and safety and business processes in line with current legislation. The post holder drives performance across diaries, productivity, quality, Schedule of Rates (SOR) usage, and subcontractor governance, supporting supervisors and planners to ensure safe, efficient, and high-quality repairs for residents.

Key Tasks / Activities / Responsibilities

Quality and Audit

•         Carry out detailed desktop quality checks on completed work orders, ensuring accuracy of Schedule of Rates (SOR) codes, photographic evidence, completion standards and compliance.

•         Conduct QAI post-inspections and monitor works requiring follow-on action to ensure standards are met.

•         Review the client asbestos register, validate asbestos survey requests and removals, and progress asbestos-related works.

•         Conduct performance reviews with operatives/subcontractors.

•         Carry out regular van stock audits and ensure operatives following van stock replenishment process.

•         Ensure that all subcontractors and operatives carrying out works have been fully inducted.

•         Ensure that all operatives are fully compliant and all training records are current.

Operational Delivery Support

•         Day-to day supervision of the contract performance, liaising with all stakeholders.

•         Managing the supply chain to ensure the works are carried out within the correct timeframe, meeting quality and safety standards.

•         Support the overall operational delivery of reactive repairs, liaising with the Quality Assurance Officer (QAO), where required

•         Drive efficiency in diary management, reviewing current and future bookings, travel times, task durations.

•         Ensure effective performance management to meet contractual KPIs.

•         Provide technical support to planners, supervisors, operatives, and the complaints team.

•         Attend pre-inspections when necessary and submit the relevant documentation.

•         To support the Out Of Hours service as part of the escalation process.

Commercial & SOR Governance

•         Review, validate, and challenge SOR coding for direct labour and subcontractor claims, ensuring accuracy and value for money.

•         Manage and resolve variation claims, validating all evidence and SOR requirements before submission and responding to rejected variations with improved supporting information.

•         Oversee subcontractors/operatives performance, including SOR accuracy, variation orders, and timely agreement with the client.

•         Monitor operatives’ materials spend, arranging contra-charges and cost transfers where required.

Documentation & Compliance Management

•         Own and maintain training records for all directly employed operatives, including booking required safety and skills training.

•         Prepare reports and documentation in line with company procedures, meeting required deadlines.

•         Performance Monitoring & Reporting

•         Analyse trends to identify potential commercial risks, losses, productivity gaps, or operational inefficiencies.

Resident & Client Focus

•         Promote company values of professionalism, safety, and resident care, ensuring all works align with quality and customer expectations.

•         Support effective communication and workflow between teams and client representatives.

Person Specification

Key Knowledge

•         Strong understanding of social housing repairs and property maintenance.

•         Knowledge and Experience of using NHF SOR codes and other pricing models

•         Understanding of compliance requirements including asbestos, H&S, subcontractor governance and audit standards.

•         Awareness of KPI frameworks, quality assurance processes, and operational delivery principles.

•         Strong Technical knowledge

•         Legislation knowledge

•         SSSTS/IOSH

•         Scaffold inspection, working at heights, manual handling, Asbestos awareness

Key Skills

•         Excellent written and verbal communication skills.

•         Performance management skills

•         Tool Box talks delivery

•         High attention to detail with strong analytical ability.

•         IT literate with experience using job management systems and Microsoft Office.

•         Systems-driven with strong documentation and record-keeping skills.

•         Proactive and solutions-focused.

•         Exceptional stakeholder and interpersonal skills.

•         Able to quickly build relationships at all levels.

•         Able to multi-task and prioritise workload effectively.

•         Strong problem-solving abilities.

•         Capable of working to tight deadlines and delivering consistent, accurate outputs.

•         Full UK driving licence

Key Experience

•         Experience working in property repairs and maintenance.

•         Proven experience in quality assurance, SOR validation, or commercial governance.

•         Experience working with planners, operatives, subcontractors, and client teams.

•         Experience performing audit preparation, compliance management or technical desktop reviews.

What We Offer

•         Salaryof up to 50k depending on experience

•         Company van and fuel card

•         25 days’ annual leave + bank holidays

•         Up to £2,000 colleague referral fee

•         Long-service awards

•         Perkbox - discounts on retail, travel and wellbeing

•         1 paid volunteer day each year

•         Ongoing training, support and progression 

Other Key Information

All staff must follow the company sustainability policy by minimising environmental impact, reducing waste, conserving resources and reporting any environmental concerns.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.