Support for High Priority Contracts

The CARE Team is a specialist operational team working across London and the South East, established to strengthen performance on our most critical and high-risk contracts, supporting our clients’ and residents’ needs. The team is deployed where it delivers the greatest value, supporting peak demand, new contract mobilisations, and complex operational challenges that require experienced, high-impact intervention.

Personnel assigned to the CARE Team benefit from an enhanced pay and benefits package, reflecting the increased responsibility, flexibility, and performance expectations associated with this work. This includes higher earning potential and access to additional benefits designed to recognise skills, commitment, and adaptability.

Trusted to stabilise services, reinforce control, and raise delivery standards, the CARE Team operates at pace in fast-moving, demanding environments. Team members work across multiple contracts, engage with a wide range of clients, and rapidly adapt to different systems, processes, and operational models.

Each deployment presents a new challenge and a clear objective: to deliver visible, measurable improvements in service delivery, customer confidence, and operational performance.

Overall Purpose

We are looking for a highly organised and motivated Scheduler to join our team. This pivotal role supports the delivery of a high-quality repairs and maintenance service within the social housing sector, ensuring residents receive an exceptional customer experience through efficient scheduling and coordination of works.

Working in a fast-paced office environment, you will be responsible for planning and allocating repair, maintenance, and compliance appointments, liaising closely with residents, operatives, contractors, supervisors, team leaders and managers to ensure all works are scheduled, monitored, and completed within agreed timescales and service standards.

Key Tasks / Activities / Responsibilities

*         Plan, arrange, and manage appointments for residents with trade operatives and subcontractors in a timely, efficient, and cost-effective manner.

*         Allocate, monitor, and update all work orders using the company’s job management and scheduling systems (e.g., FLS/Dynamics), ensuring workloads are balanced and productivity maximised.

*         Reschedule and adjust appointments when required, minimising disruption to residents and maintaining service targets.

*         Work collaboratively with supervisors, operatives, and subcontractors to coordinate daily workloads, optimise routes, and ensure resources are utilised effectively.

*         Deploy emergency works appropriately, ensuring all are covered within the core team and escalated to out-of-hours services only when necessary.

*         Deliver excellent customer service, handling all queries and requests with professionalism, empathy, and efficiency.

*         Keep residents fully informed of job progress, appointment changes, and expected completion times, ensuring a positive customer experience.

*         Serve as the key communication link between residents, operatives, and supervisors, ensuring clear and consistent information flow.

*         Accurately log, update, and maintain all job information within the company’s systems and planning tools, ensuring data integrity, all recorded times are correctly allocated for cost purposes (i.e. time sheets).

*         Record job completions, materials ordered, and operative notes in a clear and timely manner.

*         Maintain logs and monitor variation request.

*         Produce performance updates as required to support operational efficiency and management oversight.

*         WIP management. Monitor and manage Work in Progress (WIP) for repair and maintenance tasks, ensuring jobs are tracked, completed on schedule, meet quality standards, while driving timely resolution.

*         Ensure operatives correctly use and update PDAs and other digital tools to maintain accurate job tracking and reporting.

*         Prepare and distribute work orders for non-digital operatives at the end of each working day.

*         Liaise with staff across departments to share updates and resolve scheduling issues efficiently.

*         Follow all company policies, procedures, and work instructions, including those related to sustainability, health and safety, and environmental compliance.

*         Provide information and updates to line managers as required, ensuring transparency and accountability.

*         Support other schedulers and provide cover during absences to maintain continuity of service delivery.

Person Specification

Key Knowledge

*         IT literate with experience using job management systems and Microsoft Office

*         Awareness of KPI frameworks

Key Skills

*         Excellent verbal and written communication skills

*         Skilled at identifying and resolving problems effectively

*         Able to understand and anticipate customer needs

*         Capable of prioritising tasks efficiently to meet tight deadlines

*         Meticulous attention to detail

*         Collaborative team player

Key Experience

*         Previous scheduling experience, ideally within social housing, repairs and maintenance.

What We Offer

*         Salary of up to £36,000 depending on experience

*         25 days’ annual leave + bank holidays

*         Up to £2,000 colleague referral fee

*         Long-service awards

*         Perkbox - discounts on retail, travel and wellbeing

*         1 paid volunteer day each year

*         Ongoing training, support and progression

Other Key Information

*         Excellent work ethic

*         Treating others with respect

*         All staff must follow the company sustainability policy by minimising environmental impact, reducing waste, conserving resources and reporting any environmental concerns.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.