Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

As part of the ongoing integration between Axis Europe and CLC, we are expanding our Service Desk leadership team. The Service Delivery Lead will oversee day-to-day operations for the AxisCLC user base, ensuring excellent service delivery through effective ticket management, SLA adherence, and team support.

This role will work alongside the existing Service Delivery Lead to maintain consistent standards, drive process improvement and automation, and support the smooth running of IT services across the Group IT function.

What You’ll Deliver

• Lead operational oversight of Microsoft 365, Entra ID, Intune and Azure to ensure secure, stable service delivery

• Act as senior escalation point for complex identity, access and device management issues

• Manage the Joiner, Mover, Leaver process to ensure timely, accurate and secure user lifecycle control

• Deliver daily and weekly environment health checks, ensuring platform stability, compliance and service continuity

• Maintain and improve security posture by enforcing least privilege access and removing inactive or orphaned accounts

• Coordinate governance and compliance activities in line with Cyber Essentials and internal IT standards

• Oversee backup integrity and update management across core infrastructure to reduce operational risk

• Manage IT asset lifecycle, licensing and procurement activity to ensure cost control and accurate tracking

• Drive automation and self-service improvements by developing knowledge base content and reducing manual effort

• Collaborate with IT and cyber teams to coordinate incident resolution, change delivery and service improvements

About you

• Bring experience in an IT Operations, Service Delivery or Senior Support role, supporting and improving live IT environments

• Demonstrate strong technical knowledge of Microsoft 365, Entra ID (Azure AD), Intune and endpoint management

• Apply structured IT service management approaches using tools such as Halo or DevOps

• Manage identity governance, access control and licence management across users and systems

• Analyse service performance and produce reporting (e.g. Excel or Power BI) to support operational decision-making

• Contribute to service improvement initiatives alongside day-to-day operational responsibilities

• Work effectively across teams, engaging with both technical and non-technical stakeholders

• Operate within environments aligned to cybersecurity frameworks and compliance standards

• Bring experience from similar operational or service-led IT environments (sector background flexible)

• Hold, or be working towards, relevant certifications such as ITIL 4 Foundation (desirable)

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What We Offer

• Competitive Salary Package

• Pension scheme and life assurance

• 27 days’ holiday + bank holidays

• Perkbox (discounts, perks & wellbeing offers)

• 1 paid volunteer day

• £2000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.